Returns

How much do returns cost?

Nothing at all, Simple and Smooth returns

How do returns work?

We require you to return your item on the last day of your rental period, which is specified in your order confirmation email. We use Royal Mail for our returns service and have a dedicated returns portal on the Royal Mail website:

You have two options for your return & you do not require a printer;
1: You can choose to receive a QR code and drop the package off at your local Post Office, where the QR
code will be scanned to print the label.

2: You can choose a home collection, the postie will come to your door and collect the parcel from you, they will even bring the label with them.

Just follow the instructions on the return portal for either option.
Make sure to obtain proof of postage.

Please be aware that larger items can't always be accepted a small collection shops or lockers. Our advice is to use your nearest post office.

I'd like to return my item early

We're happy for you to do this, just follow the normal returns process.

I'd like to keep my item longer

This is fine too! (subject to product availability). Please get in touch and we'll discuss your requirements. We offer reduced pricing for longer rental periods.